Address
44 Millbury Street Grafton, MA - 01519
Phone & Fax
Phone:
(508) 839-2302
Fax:
(508) 839-2367
Send an Email
customerservice@graftonwaterdistrict.org
44 Millbury Street Grafton, MA - 01519
Phone:
(508) 839-2302
Fax:
(508) 839-2367
customerservice@graftonwaterdistrict.org
Welcome to our Frequently Asked Questions area. If you cannot find the answer to your question here please contact us by:
Discolored water from your tap is a result of sediment in the pipes becoming agitated and fine particles that travel in the water. This is unavoidable. Ground water naturally contains minerals which can interact with plumbing and create sediment in the plumbing. The Grafton Water District treats the water using the Department of Environment (DEP) guidelines to ensure it is safe to use.
The water is tested monthly for bacteria at 17 sites throughout the system. Lead and copper testing is done at 20 sites every three years. Other tests are done for volatile organic compounds (VOCs), nitrates, nitrites, metals, inorganic compounds, radon and others. Check our water quality section for the most recent test results or call us directly at our office at (508) 839-2302.
No, the District doesn't add fluoride to the water.
That is your choice. Our water is often safer than bottled water. Not until recently has the bottled water industry had to comply to the same water quality standards that public water systems have had to. If you fill a jug with our water and place it in the refrigerator it will be cold and taste better than directly out of the tap.
The pH is kept at 7.2 - 7.5. The hardness of the water is in the middle of the range.
Yes, the District adds chlorine but the levels are sometimes not detected because we add so little of it.
This is iron and manganese staining. Although it is harmless it often is a nuisance from a cosmetic standpoint. The District is now treating its water to prevent this from happening. However, sometimes when there is a fire or we are flushing hydrants you will notice a color problem.
Green staining is copper leaching from your piping. Often you can avoid this by turning the temperature down in your hot water heater.
You should get a bill quarterly at the end of the months of March, June, September and December.
Check our rate page for our most current rates.
No, the District doesn't add fluoride to the water.
Contact us directly at the District office (508) 839-2302, Monday through Friday, 8 a.m. to 4 p.m.
Your meter reads just like a car odometer, from left to right.
Grafton Water District
You may first start with the District office. There may be a leak that you are unaware of. If the office is unable to resolve the issue an appeal in writing to the Grafton Board of Water Commissioners may be requested. The board will act upon your request and contact you in a timely manner. You have the opportunity to attend a commissioners meeting to discuss the bill dispute with them directly.
The District always has someone available in the case of an emergency 24 hours per day, 365 days per year. Call (508) 839-2302 and you will be directed to call our paging service. If you do not have success at that number you can call the local police station at (508) 839-2858.
Next to your water meter on the inside of your house (usually in the basement or utility closet) there is a valve next to the meter that can shut your water off. If you do not know where this is you should go look for it now.
No, actually the rates go up if you use excess water. Check our rates page for the most recent Billing Rates.
The best time to water is on cloudy days or in the evening when evaporation is least likely to occur.
Experts say that you should water less frequently and at a higher rate instead of watering every day.
Click on the following link to find out more. Irrigation Meter Program.
Experts say you should water no more than 1 inch of water per week. You can check this by placing a rain gauge or cup on your lawn to see how much water is collected when your sprinkler system is active.
Please click on the following link to find out more. Connect to GWD
A pressure regulator is located after the meter and is used to reduce the pressure coming into your house from the street. Your working pressure should be around 60 pounds.
You can contact us and we will locate and mark your service if you are planning to dig on your property.
Located on every service near the property line is a master shut-off. We can locate and mark this shut-off for you. Only the District can use this shut-off.
Contact our office to schedule a final reading. For a detail explanation of our final reading process and rates, refer to our final bill page.
Explore topics like the water cycle, conservation tips, private wells, and even how landscaping affects water usage. Stay informed, stay water-wise!
Stay up to date with the latest updates and important information about your water services.
The Grafton Water District (the District) supplies water to customers within the boundaries of the District located in Grafton, Massachusetts.
Our team is here to assist you! Feel free to visit us during regular office hours.